Return and Refund Policy

At Slickora, we are committed to ensuring your satisfaction with every purchase. If you’re not entirely pleased with your order, we’re here to help.

1. Return Eligibility

  • Return Window: Items can be returned within 7 days of delivery.
  • Condition: Products must be unused, unwashed, and in their original packaging with all tags intact.
  • Proof of Purchase: A valid receipt or order confirmation is required for all returns.​Jumpseller

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items marked as “Final Sale” or “Non-Returnable”
  • Gift cards or vouchers
  • Personalized or custom-made products
  • Items damaged due to misuse or negligence​

3. Return Process

To initiate a return:

  1. Contact our customer support at [email protected] within 7 days of receiving your order.
  2. Provide your order number and reason for return.
  3. Our team will guide you through the return process and provide the return address.
  4. Ship the item back to us, ensuring it’s securely packaged.​

Note: Customers are responsible for return shipping costs unless the item received is defective or incorrect.​

4. Refunds

  • Processing Time: Once we receive and inspect the returned item, refunds will be processed within 7 business days.
  • Method: Refunds will be credited to the original payment method.
  • Deductions: Shipping charges are non-refundable. If a prepaid return label was provided, its cost will be deducted from the refund amount.​Jumpseller

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order for the desired item.​

6. Damaged or Defective Items

If you receive a damaged or defective product:​Chargebacks911+1Jumpseller+1

  1. Contact us within 48 hours of delivery at [email protected].
  2. Provide order details and clear photos of the damaged or defective item.
  3. We will assess the issue and offer a replacement or refund as appropriate.​Chargebacks911

7. Cancellations

  • Before Shipment: Orders can be canceled within 24 hours of placement.
  • After Shipment: Once an order has been shipped, it cannot be canceled. Please refer to our return policy for further assistance.​

8. Contact Us

For any questions or concerns regarding returns and refunds:

Email: [email protected]

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